Privacy Policy
At c-caller.com (“we,” “us,” or “our”), your privacy is of paramount importance. We are fully committed to protecting and lawfully handling your personal data in accordance with applicable privacy regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website or use any of our services.
1. Introduction
We take privacy seriously and are dedicated to preserving the confidentiality, integrity, and availability of personal information. Our data handling practices are designed to protect user rights and to uphold the principles of transparency, accountability, and minimal data collection. This Privacy Policy is intended to help you understand what data we collect, why we collect it, and how you can exercise control over it.
2. Scope and Data Controller
This Privacy Policy governs the collection and processing of personal data by c-caller.com whenever you visit our site or engage with any services provided through it. We act as the “data controller” under the GDPR when determining the purposes and means of processing your data.
For data subjects in California, we are considered a “business” under the meaning of the CCPA.
3. Categories of Personal Data Processed
We may collect and process the following classes of data:
a. Usage Data
Information concerning how you interact with our website, including your IP address, browser type and version, time zone, referral sources, pages visited, and session durations. This data helps us analyze and improve the performance and usability of our services.
b. Account Data
Data you provide during account creation or registration processes. This may include your name, email address, mailing address, and phone number.
c. Profile Data
Information derived from your interaction with our services, such as content preferences, purchase history, interests, and behavioral analytics.
d. Communication Data
Records of all communications between you and us, including messages submitted via contact forms, customer support interactions, and email correspondence.
e. Technical Data
Device-specific data such as internet connectivity details, operating system, hardware specifications, browser plug-ins, screen resolution, and other system configuration information.
f. Transaction Data
Information pertaining to payments or purchases, including billing details, shipping addresses, transaction timestamps, and product/service identifiers.
g. Preference Data
Your selected preferences in terms of marketing communications, language options, and expressed product or service interests.
4. Legal Bases for Processing
We process personal data based on the following legal grounds under the GDPR:
– Legitimate Interests: Where necessary to operate and improve our services, prevent fraud, or maintain website security.
– Performance of Contract: When fulfilling obligations related to registered accounts, service provision, or transactions initiated by you.
– Consent: Where you have clearly granted permission for specific uses, such as marketing communications or optional analytics.
– Compliance with Legal Obligations: To meet requirements under tax, regulatory, or other applicable laws.
If processing of your data relies on consent, you have the right to withdraw such consent at any time without affecting the lawfulness of prior processing.
5. Your Rights
You are entitled to the following rights regarding your personal data:
– Right of Access: Obtain information about whether we process your data and to receive a copy.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of your personal data (subject to legal exemptions).
– Right to Restriction: Ask us to suspend processing in certain circumstances.
– Right to Data Portability: Obtain a structured, commonly used, machine-readable copy of your data to transfer to a third party.
– Right to Object: Challenge the processing of data based on our legitimate interests or direct marketing.
California residents may also request:
– Disclosure of categories and specific pieces of personal information collected.
– Information on categories of third parties to whom data is disclosed.
– Request deletion of personal data, subject to exceptions.
– Opt-out of sale or sharing of personal information (note: c-caller.com does not sell personal data).
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We maintain advanced security protocols to protect your data against unauthorized access, alteration, disclosure, or destruction. Measures include, but are not limited to:
– Use of Secure Sockets Layer (SSL) to encrypt transmissions
– Firewalls and intrusion detection systems
– Role-based access to backend systems
– Data backups and disaster recovery planning
– Staff training on privacy responsibilities and error prevention
7. International Transfers
Your data may be processed or stored outside of your jurisdiction, including in countries that may not offer equivalent data protection standards. When applicable, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to ensure lawful and secure data transfers.
8. Data Retention
We retain personal data only for as long as is necessary to fulfill the purposes of collection, unless required to retain data longer for legal, regulatory, or tax obligations. General retention guidelines include:
– Usage Data: Retained for 12 months for analytics purposes.
– Account and Profile Data: Retained as long as your account is active, and up to 6 years thereafter.
– Communication Data: Retained for up to 3 years following your last contact.
– Transaction Data: Retained for up to 7 years for financial auditing.
– Preference Data: Retained until updated or withdrawn by you.
Upon expiry of the retention period, data will be securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance user experience and analyze site usage. Categories of cookies include:
– Essential Cookies: Required for fundamental website functionality, including login and navigation.
– Functional Cookies: Enhance usability by remembering site preferences and custom settings.
– Performance and Analytics Cookies: Collect aggregated, anonymized data to track usage trends and application performance.
10. Cookie Management and Compliance
Visitors to c-caller.com are presented with cookie consent options in accordance with GDPR and CCPA requirements. You may review and adjust your cookie preferences at any time through the banner or browser settings. California users also have the right to instruct us not to share or sell any personal information collected via cookies.
11. Children’s Privacy
Our services are not designed for or aimed at individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that personal data was collected from a child under 13, we will take immediate steps to delete such information. Parents or legal guardians with concerns may contact [email protected].
12. Policy Updates
We may periodically revise this Privacy Policy to reflect changes in our services, technology, or legal obligations. Substantive changes will be communicated through our website or directly via email where appropriate. Continued use of c-caller.com after changes are posted constitutes your acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Email: [email protected]
Website: https://c-caller.com
We are committed to maintaining compliance with privacy laws and supporting your rights as a user. Please reach out to us at [email protected] with any questions or concerns regarding privacy or data protection.
