C-Caller (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms & conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
Your Call Data
Please note that we never share your call data with any third party and we fully comply with all relevant legislation regarding the recording and storage of call data. The data is stored in the most secure connection available.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our site c-caller.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Recording Of Credit Card & Bank Information
Although we store all call data in the most secure environment currently available we always advise customers not to use the service if they intend to discuss credit card or banking details. We do this to be ultra secure and would suggest contacting any of the featured companies and services directly in order to carry out calls of this type.
Regulations Relating to Call Storage
This website complies with all Ofcom regulations relating to the recording and storage of call data. We only record call data when instructed to do so by the customer when initiating the call. We store the data for a period of 1 month then it is destroyed. For more information on this please visit the Ofcom website by clicking here.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
Disclosure of your information
We do not disclose or sell your personal date to any third party. We use an established and Ofcom regulated UK partner to store call data in a secure environment. This information is not accessible unless it is requested as part of the service. Call data is stored for a limited time to enable the service to operate then it is deleted forever.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Recorded messages are only stored on our system for 48hrs and then destroyed. Calls to the numbers featured on this site are charged at the rate shown next to the number. Calls made from a mobile or other networks may incur extra charges that are beyond our control. Call recording is regulated by Ofcom – please click here for further details. C-Caller is in no way associated with any of the companies listed on this website. All logos, trademarks and company identity belongs to their respective owners and are solely for identification purposes. C-Caller accepts no liability for the use of the call recordings. It Is illegal to make the contents of the communication available to a third party. If you plan to do so you will need the consent of the person you are recording. All content on the Helplines UK website including text, images, logos, audio clips and information is copyrighted intellectual property of C-Caller. All rights are reserved and strictly prohibited.