Pension Credit Service

Call Costs

Calls to the C-Caller Pension Credit Phone Number cost 7p per minute plus your networks access charge. C-Caller is in no way associated with or affiliated with Pension Credits. We offer a independent call connection, tracking and recording service. The 0843 number above will connect you directly to Pension Credit whilst allowing C-Caller to save the call details and upon request retrieve a copy of your call. The regular telephone number to call if you don’t want to use C-Caller’s tracking service the number is: 0800 731 7898

How To Request Your Call Details

There are 4 simple steps to requesting proof you called as well as the recording of the call:

  1. Call C-Caller’s dedicated 0843 number above
  2. Once the call is complete, fill in the “Get Call Details” form.
  3. Within 24hrs, we will contact you to verify your identity.
  4. You will be sent the call details and a MP3 of your call to your email.

What Services Can I Get When I Call the Pension Credit Contact Number?

When you call the Pension Credit Phone Number, you will be instantly connected to the Pension Credit customer services department.

The Pension Credit Customer Support team will be able to help you with:

  • Information about eligibility
  • Apply for & claiming Pension Credits
  • Stopping / Cancelling Pension Credit
  • Changing your personal details
  • Making a complaint


When you call Pension Credit customer services they will be happy to help you with any of these problems or queries. Please be aware that HMRC are only able to discuss a claim with that specific individual or someone you have authorised as your representative. If your prtner or spouse call they will be able to get general information about the above but not details about a specific claim that is not theirs.

If you need to call their customer services team and would like to take advantage of our call tracking service then please call our dedicated Pension Credit Contact Number.

What Are Pension Credits?

The Pension Credit Service is there to assist you with enquiries about State Pension eligibility, pension claims and payments.

Pension Credits are one of the goverments income-related benefits. Pension Credits are split into two seperate parts – Savings Credit and Guarantee Credit. Either way you don’t pay income tax on Pension Credit.

For people who previously saved money towards their retirement, savings credits are an extra payment.

The difference with a Guarantee Credit is that this is designed to top up people’s weekly income if it’s below £163 (for single people) or £248.80 (for couples).

If you reached State Pension age on or after 6/4/16, in some cased people might not be eligible for Savings Credit.

Pension Credit Postal address

Newcastle Pension Centre, Futures Group
The Pension Service 9
Mail Handling Site A
WV98 1LU
United Kingdom